Advanced Certificate in Service Sector Service Transition Development
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• Service Transition Planning: This unit covers the development of service transition plans, including scheduling, resource allocation, and risk management. It also includes understanding the relationship between service transition and other service lifecycle stages.
• Service Transition Design: This unit focuses on designing service transition processes, including service asset and configuration management, change management, release and deployment management, and knowledge management. It also covers the use of service transition testing and validation practices.
• Service Transition Implementation: This unit covers the implementation of service transition processes and practices, including the management of service assets and configurations, changes, releases, and deployments. It also includes the use of service transition testing and validation practices and the management of service transition risks.
• Service Transition Testing and Validation: This unit focuses on the use of service transition testing and validation practices to ensure that services meet business and customer requirements. It covers the development and execution of test plans, the management of test environments, and the use of testing tools and techniques.
• Service Transition Management: This unit covers the management of service transition activities, including the coordination of service assets and configurations, changes, releases, and deployments. It also includes the management of service transition risks and the use of service transition metrics and reporting.
• Service Transition Improvement: This unit focuses on the continuous improvement of service transition processes and practices. It covers the use of service transition metrics and reporting, the identification and implementation of service transition improvement opportunities, and the management of service transition risks.
• Service Transition Tools and Technologies: This unit covers the use of service transition tools and technologies, including service asset and configuration management tools, change management tools, release and deployment management tools, and testing and validation tools. It also covers the integration of service transition tools with other service management tools and systems.
• Service Transition Governance: This unit focuses on the governance of service transition activities, including the definition of service transition roles and responsibilities, the establishment of service transition policies and procedures, and the management of service transition risks and compliance.
• Service Transition and Service Operations: This unit covers the relationship between service transition and service operations, including the handover of services from service transition to service
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- Grundlegendes Verständnis des Themas
- Englischkenntnisse
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Dieser Kurs vermittelt praktisches Wissen und Fähigkeiten für die berufliche Entwicklung. Er ist:
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- Nicht von einer autorisierten Institution reguliert
- Ergänzend zu formalen Qualifikationen
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