Professional Certificate in Social Engagement Strategies: Connected Systems
-- viewing nowThe Professional Certificate in Social Engagement Strategies: Connected Systems is a highly relevant course that equips learners with essential skills for career advancement in today's interconnected world. This certificate course focuses on social engagement strategies, teaching learners how to leverage connected systems to build and maintain relationships with customers, partners, and employees.
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Course Details
• Unit 1: Introduction to Social Engagement Strategies
• Unit 2: Understanding Social Ecosystems
• Unit 3: Connected Systems: An Overview
• Unit 4: Social Listening and Monitoring
• Unit 5: Building a Social Engagement Strategy
• Unit 6: Multi-Channel Engagement Techniques
• Unit 7: Social CRM and Customer Experience Management
• Unit 8: Measuring Success in Social Engagement
• Unit 9: Case Studies: Successful Social Engagement Strategies
• Unit 10: Future Trends in Social Engagement and Connected Systems
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