Professional Certificate in Online Customer Support: Service Excellence

-- viewing now

The Professional Certificate in Online Customer Support: Service Excellence is a vital course designed to empower learners with the essential skills needed to thrive in the rapidly growing customer support industry. This certificate course highlights the importance of delivering exceptional service, resolving customer issues efficiently, and utilizing effective communication strategies.

4.5
Based on 2,991 reviews

4,213+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's digital age, businesses increasingly rely on online customer support to maintain strong relationships with their customers. As a result, there is a high demand for professionals who can excel in this field and contribute to an organization's success. By completing this course, learners will gain a competitive edge in their careers by developing a deep understanding of industry best practices, tools, and techniques. They will be equipped with the skills to handle customer queries, complaints, and feedback professionally, leading to increased customer satisfaction and loyalty.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Online Customer Support
• Effective Communication in Online Customer Service
• Problem Solving and Troubleshooting Skills for Online Support
• Utilizing Customer Support Software and Tools
• Managing Customer Expectations and Building Trust Online
• Handling Difficult Customer Situations with Professionalism
• Measuring and Analyzing Online Customer Support Performance
• Best Practices for Online Knowledge Base and Self-Service
• Continuous Improvement in Online Customer Support

Career Path

This section showcases the Professional Certificate in Online Customer Support: Service Excellence program, featuring a 3D pie chart to visualize relevant statistics. The chart covers popular job roles in the industry and their respective representation. As a data visualization expert, I've used Google Charts to create a responsive, engaging, and informative chart that adapts to various screen sizes. The chart is set to 100% width and 400px height, ensuring optimal display on different devices. The chart covers essential roles in the customer support sector, including Customer Support Agent, Team Leader, Quality Assurance Specialist, Trainer, and Technical Support Specialist. These roles reflect industry demands and provide valuable insights for those pursuing a career in online customer support. Each slice in the 3D pie chart corresponds to the percentage of professionals in a specific role, offering a clear and concise visual representation of industry trends. The chart's background is transparent, maintaining focus on the data and enhancing user experience. To create this interactive chart, I've utilized the google.visualization.arrayToDataTable method and set the is3D option to true, providing a 3D effect for an eye-catching display. The Google Charts library is loaded using the script tag , ensuring the chart functions correctly and remains visually appealing.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ONLINE CUSTOMER SUPPORT: SERVICE EXCELLENCE
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment