Professional Certificate in Service Sector Quality Management
-- viewing nowThe Professional Certificate in Service Sector Quality Management is a comprehensive course designed to empower learners with essential skills for success in the service industry. This certificate course highlights the importance of quality management in the service sector, emphasizing customer satisfaction and continuous improvement.
7,749+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Unit 1: Introduction to Service Sector Quality Management
• Unit 2: Quality Standards and Service Sector Regulations
• Unit 3: Service Quality Improvement Techniques
• Unit 4: Customer Satisfaction and Service Quality
• Unit 5: Service Failure and Recovery Strategies
• Unit 6: Service Blueprinting and Process Improvement
• Unit 7: Quality Tools and Techniques for Service Sector
• Unit 8: Employee Engagement and Service Quality
• Unit 9: Service Quality Metrics and Performance Measurement
• Unit 10: Continuous Improvement and Innovation in Service Quality
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate