Professional Certificate in Service Design Experience Mapping: Human-Centered Insights

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The Professional Certificate in Service Design Experience Mapping: Human-Centered Insights is a course that empowers learners with the essential skills to create user-centered services. In today's digital age, there is an increasing demand for professionals who can design and improve services that meet customer needs and expectations.

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About this course

This certificate course focuses on Experience Mapping, a critical aspect of Service Design that involves visualizing the customer journey to identify areas for improvement. By understanding the customer's perspective, learners can create services that are not only functional but also enjoyable and memorable. Upon completion, learners will have a deep understanding of Human-Centered Design principles, enabling them to create services that put the customer at the center of the design process. This certificate course is an excellent opportunity for professionals looking to advance their careers in Service Design, User Experience (UX) Design, or Product Management. In summary, this course is essential for anyone looking to stay competitive in the industry, equipping learners with the skills to design services that meet customer needs and drive business success.

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Course Details


• Service Design Thinking
• User Experience (UX) Research
• Human-Centered Design
• Experience Mapping Techniques
• Creating Customer Personas
• Journey Mapping Stages
• Analyzing & Interpreting Experience Data
• Ideation & Prototyping in Service Design
• Usability Testing & Iteration
• Implementing Service Design Solutions

Career Path

The Service Design industry is thriving in the UK, with a growing demand for skilled professionals. In this 3D pie chart, we present the latest job market trends, focusing on four key roles in the field. 1. **Service Designer**: With 45% of the market share, Service Designers play a critical role in creating and improving services to meet customer needs. Their responsibilities include researching user experiences, creating service blueprints, and prototyping new solutions. 2. **User Researcher**: Representing 25% of the market, User Researchers focus on understanding user needs, behaviors, and pain points. They use various research methods, such as interviews, surveys, and usability testing, to gather insights and inform design decisions. 3. **UX/UI Designer**: Accounting for 20% of the demand, UX/UI Designers are responsible for designing intuitive user interfaces and experiences across digital products and services. Their primary focus is to ensure seamless interactions between users and digital touchpoints. 4. **CX Strategist**: Making up 10% of the market, CX Strategists drive customer-centric strategies by combining user insights, business goals, and technology advancements. They help organizations create and maintain positive customer experiences, fostering customer loyalty and advocacy. These statistics highlight the growing need for professionals with Service Design Experience Mapping skills in the UK. By obtaining a Professional Certificate in Service Design Experience Mapping, you can position yourself for success in this thriving industry.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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PROFESSIONAL CERTIFICATE IN SERVICE DESIGN EXPERIENCE MAPPING: HUMAN-CENTERED INSIGHTS
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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