Certificate in Food Service Communication
-- ViewingNowThe Certificate in Food Service Communication is a comprehensive course designed to enhance communication skills in the food service industry. This program emphasizes the importance of effective communication in fostering teamwork, improving customer relations, and driving business success.
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GBP £ 140
GBP £ 202
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โข Effective Communication in Food Service: This unit covers the fundamentals of clear and concise communication in a food service setting. Topics include verbal and non-verbal communication, active listening, and giving and receiving feedback.
โข Developing Customer Service Skills: This unit focuses on the importance of excellent customer service in the food service industry. Students will learn how to handle customer complaints, manage customer expectations, and provide personalized service.
โข Cross-Cultural Communication: This unit explores the challenges and opportunities of communicating with people from diverse cultural backgrounds. Topics include cultural awareness, sensitivity, and etiquette in a food service setting.
โข Communication in a Team Environment: This unit emphasizes the importance of effective team communication in a food service setting. Topics include team building, conflict resolution, and collaboration.
โข Technology in Food Service Communication: This unit covers the role of technology in food service communication. Topics include social media, online ordering systems, and point-of-sale (POS) systems.
โข Safety and Sanitation Communication: This unit focuses on the importance of clear communication in ensuring food safety and sanitation. Topics include food handling procedures, storage guidelines, and sanitation protocols.
โข Menu Planning and Communication: This unit covers the basics of menu planning and communication. Topics include menu design, food costing, and nutritional analysis.
โข Marketing and Promotion in Food Service: This unit explores the role of marketing and promotion in the food service industry. Topics include branding, advertising, and public relations.
โข Crisis Communication in Food Service: This unit prepares students for handling communication during a crisis situation in a food service setting. Topics include emergency preparedness, crisis management, and reputation recovery.
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