Executive Development Programme in Service Design Leadership: Impactful Strategies
-- ViewingNowThe Executive Development Programme in Service Design Leadership: Impactful Strategies certificate course is a professional development opportunity that emphasizes the importance of service design for business success. This programme is designed to meet the growing industry demand for leaders who can drive service innovation and improve customer experiences.
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โข Service Design Thinking: Understanding the User-Centered Approach
โข Leading Service Innovation: Strategies and Best Practices
โข Designing Customer Experiences: Mapping and Improvement Techniques
โข Service Blueprinting: Visualizing Processes and Interactions
โข Implementing Service Design: Organizational Alignment and Change Management
โข Metrics and Measurement: Quantifying the Impact of Service Design
โข Collaborative Design: Working with Cross-Functional Teams
โข Employee Engagement: Building a Culture of Service Excellence
โข Case Studies: Successful Service Design Leadership in Action
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