Certificate in Leading Service Excellence Teams
-- ViewingNowThe Certificate in Leading Service Excellence Teams is a comprehensive course designed to empower current and aspiring leaders to drive service excellence in their organizations. This certification is crucial in today's industry, where customer experience is a key differentiator.
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โข Understanding Service Excellence: Defining Service Excellence, Importance of Service Excellence, Key Components of Service Excellence
โข Leadership Fundamentals: Leadership Styles, Effective Communication, Motivating and Empowering Team Members
โข Building Service Excellence Teams: Recruitment and Selection, Onboarding and Training, Team Building and Collaboration
โข Service Recovery: Identifying and Addressing Service Failures, Developing a Service Recovery Strategy, Implementing and Evaluating Service Recovery
โข Customer Experience Management: Understanding Customer Needs and Expectations, Measuring Customer Satisfaction, Improving Customer Loyalty
โข Continuous Improvement: Implementing a Culture of Continuous Improvement, Leveraging Customer Feedback, Utilizing Metrics and Analytics
โข Change Management: Managing Resistance to Change, Communicating Change Effectively, Implementing and Sustaining Change
โข Emotional Intelligence: Understanding Emotional Intelligence, Developing Emotional Intelligence, Applying Emotional Intelligence in a Service Excellence Context
โข Ethical Leadership: Understanding Ethical Leadership, Applying Ethical Leadership Principles in a Service Excellence Context, Addressing Ethical Dilemmas
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