Global Certificate in Service Team Problem-Solving Approaches
-- ViewingNowThe Global Certificate in Service Team Problem-Solving Approaches is a comprehensive course designed to enhance your ability to lead and manage service teams in solving complex problems. This course is critical for professionals in today's evolving service industry, where problem-solving skills are increasingly in demand.
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โข Unit 1: Introduction to Service Team Problem-Solving Approaches
โข Unit 2: Root Cause Analysis Techniques
โข Unit 3: Problem Identification and Classification
โข Unit 4: Effective Communication in Problem-Solving
โข Unit 5: Collaborative Problem-Solving Strategies
โข Unit 6: Lean Problem-Solving Methodologies
โข Unit 7: Change Management and Implementation
โข Unit 8: Performance Metrics for Service Teams
โข Unit 9: Continuous Improvement in Service Operations
โข Unit 10: Building a Culture of Problem-Solving in Service Teams
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