Global Certificate in Service Excellence Enhancement Techniques
-- ViewingNowThe Global Certificate in Service Excellence Enhancement Techniques is a comprehensive course designed to empower professionals with the skills necessary to thrive in today's service-oriented business landscape. This course highlights the importance of delivering exceptional customer service, which is a critical driver of business growth and success.
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โข Service Excellence Fundamentals: Understanding the importance of service excellence, key principles, and benefits to customers and organizations.
โข Customer Experience Management: Techniques for managing and improving the overall customer experience, including journey mapping and touchpoint analysis.
โข Communication Skills for Service Excellence: Effective communication techniques for building rapport, active listening, and handling customer complaints.
โข Emotional Intelligence in Service: Recognizing and managing emotions to provide exceptional service, including empathy, self-awareness, and self-regulation.
โข Service Recovery Strategies: Methods for recovering from service failures, including identifying root causes, implementing corrective actions, and following up with customers.
โข Measuring Service Excellence: Techniques for measuring and tracking service excellence, including customer satisfaction surveys, net promoter score, and customer effort score.
โข Continuous Improvement in Service: Implementing a culture of continuous improvement, including regular feedback, training, and coaching for service staff.
โข Service Innovation: Techniques for innovating in service delivery, including identifying customer needs, designing new services, and testing and refining service prototypes.
โข Service Leadership: Leading a team to deliver exceptional service, including setting service standards, coaching and developing staff, and recognizing and rewarding service excellence.
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