Executive Development Programme in Service Solutions Optimization
-- ViewingNowThe Executive Development Programme in Service Solutions Optimization is a certificate course designed to meet the growing industry demand for skilled professionals in service management. This program emphasizes the importance of service solutions in enhancing customer experience, increasing revenue, and reducing costs.
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โข Service Strategy: Understanding customer needs, market trends, and service positioning
โข Service Design: Developing service blueprints, customer journey maps, and service prototypes
โข Service Operations: Managing service delivery, quality assurance, and process optimization
โข Service Improvement: Implementing voice of the customer (VoC) programs, continuous improvement methodologies, and service innovation techniques
โข Service Metrics: Defining and measuring service key performance indicators (KPIs), service level agreements (SLAs), and return on investment (ROI)
โข Service Leadership: Building and leading high-performing service teams, fostering a culture of service excellence, and developing service leaders
โข Service Technology: Leveraging service automation, artificial intelligence (AI), and digital transformation to optimize service solutions
โข Service Risk Management: Identifying and mitigating service risks, ensuring compliance, and managing service disruptions
โข Service Marketing: Positioning service offerings, creating service value propositions, and implementing service marketing strategies
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