Executive Development Programme in Service Culture Optimization
-- ViewingNowThe Executive Development Programme in Service Culture Optimization is a certificate course designed to empower professionals in the service industry. This program emphasizes the importance of a customer-centric approach, prioritizing service excellence, and fostering a culture of continuous improvement.
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โข Service Culture Foundations
โข Understanding Customer Experience (CX)
โข Employee Engagement for Service Excellence
โข Service Recovery and Crisis Management
โข Continuous Improvement in Service Culture
โข Leveraging Technology for Service Optimization
โข Metrics and Analytics in Service Culture
โข Change Management and Leadership in Service Organizations
โข Innovation and Design Thinking in Service Delivery
โข Building a Customer-Centric Strategy
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