Certificate in Service Profit Maximization
-- ViewingNowThe Certificate in Service Profit Maximization is a comprehensive course designed to enhance your understanding of the crucial relationship between service quality, customer satisfaction, and financial success. This program emphasizes the importance of aligning service strategies with profit objectives, empowering you with the skills to drive growth and maximize revenue in the service industry.
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GBP £ 140
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โข Service Blueprinting: Understanding and designing the service experience
โข Customer Experience (CX) Management: Improving customer satisfaction and loyalty
โข Employee Engagement: Maximizing staff motivation and performance
โข Service Recovery: Turning negative experiences into positive outcomes
โข Service Quality: Measuring and improving service standards
โข Pricing Strategies: Maximizing revenue through optimal pricing
โข Competitive Advantage: Differentiating through exceptional service
โข Service Innovation: Creating new services and enhancing existing ones
โข Service Analytics: Analyzing service data to drive decision making
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