Certificate in Service Industry Communication
-- ViewingNowThe Certificate in Service Industry Communication is a comprehensive course designed to enhance communication skills in the service industry. This program emphasizes the importance of effective communication in customer-facing roles, highlighting its direct impact on customer satisfaction and business success.
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โข Effective Communication in the Service Industry
โข Understanding Service Culture and Values
โข Listening and Responding to Customer Needs
โข Non-Verbal Communication in Service Scenarios
โข Handling Customer Complaints and Difficult Situations
โข Cross-Cultural Communication in the Service Industry
โข Telephone and Email Etiquette for Service Professionals
โข Body Language and Appearance in Service Roles
โข Team Communication and Collaboration in Service Organizations
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