Executive Development Programme in Service Delivery Transformation Essentials
-- ViewingNowThe Executive Development Programme in Service Delivery Transformation Essentials is a certificate course designed to empower professionals with the necessary skills to drive service excellence and organizational growth. This program is crucial in today's industry, where customer experience is a key differentiator.
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โข Service Delivery Transformation: An Overview
โข Understanding Customer Needs and Expectations
โข Designing Service Delivery Models for Excellence
โข Leveraging Technology in Service Delivery Transformation
โข Improving Service Quality through Metrics and Measurement
โข Change Management and Employee Engagement in Service Transformation
โข Continuous Improvement and Innovation in Service Delivery
โข Customer Experience Management and Design Thinking
โข Building a Culture of Service Excellence
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