Certificate in Service Crisis Management Protocols
-- ViewingNowThe Certificate in Service Crisis Management Protocols is a comprehensive course designed to empower learners with the essential skills needed to manage and resolve service crises effectively. In today's fast-paced and interconnected world, the ability to handle service crises promptly and professionally is crucial for any business's success and reputation.
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โข Crisis Communication Strategy
โข Identifying and Assessing Crisis Situations
โข Service Recovery and Customer Retention
โข Legal and Ethical Considerations in Crisis Management
โข Developing a Crisis Management Plan
โข Training and Simulation Exercises
โข Implementing and Evaluating the Crisis Management Plan
โข Psychological First Aid and Staff Support
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