Certificate in Service Growth Analytics
-- ViewingNowThe Certificate in Service Growth Analytics is a comprehensive course designed to equip learners with essential skills for career advancement in the data-driven industry. This program emphasizes the importance of data-driven decision-making and provides hands-on experience with the latest analytical tools and techniques.
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GBP £ 140
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โข Service Metrics & KPIs: Understanding the primary metrics and key performance indicators (KPIs) used in service growth analytics, including customer satisfaction, net promoter score, and customer retention rate.
โข Data Collection & Analysis: Techniques for collecting and analyzing service data, including A/B testing, survey design, and statistical analysis.
โข Customer Segmentation & Profiling: Strategies for segmenting and profiling customers based on behavior, demographics, and other factors, including cluster analysis and customer lifetime value.
โข Service Design & Optimization: Methods for designing and optimizing services to meet customer needs, including journey mapping, service blueprinting, and service recovery.
โข Predictive Analytics & Modeling: Techniques for using predictive analytics and modeling to forecast service trends and identify areas for improvement, including regression analysis and machine learning algorithms.
โข Data Visualization & Reporting: Best practices for visualizing and reporting service analytics data, including data dashboards, scorecards, and storytelling.
โข Change Management & Implementation: Strategies for managing and implementing changes based on service analytics insights, including stakeholder engagement, communication planning, and performance monitoring.
โข Ethics & Data Privacy: Considerations for ethical data collection, analysis, and reporting, including data privacy laws, regulations, and industry standards.
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