Executive Development Programme in Service Customer Experience Design
-- ViewingNowThe Executive Development Programme in Service Customer Experience Design is a certificate course that holds immense importance in today's customer-centric world. This programme is designed to meet the growing industry demand for professionals who can create exceptional customer experiences.
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โข Customer Experience (CX) Design Fundamentals
โข Understanding Customer Segments and Personas
โข CX Strategy and Metrics
โข Design Thinking for CX
โข Journey Mapping and Touchpoint Analysis
โข Service Blueprinting and Prototyping
โข Employee Experience (EX) and its Impact on CX
โข CX Measurement, Monitoring, and Improvement
โข Digital Tools and Technologies for CX Design
โข Case Studies and Real-world CX Design Applications
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