Advanced Certificate in Design-Led Service Innovation: Results-Oriented
-- ViewingNowThe Advanced Certificate in Design-Led Service Innovation is a results-oriented certificate course that focuses on equipping learners with essential skills for career advancement. This program highlights the importance of design thinking and service innovation in today's business landscape.
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โข Advanced Design Thinking: This unit will cover the advanced principles and practices of design thinking, including problem-finding, ideation, prototyping, and testing. Students will learn how to apply these techniques in a service innovation context.
โข Service Blueprinting: This unit will teach students how to create a visual representation of a service delivery system, including customer journeys, touchpoints, and backstage processes. This will help them identify areas for improvement and innovation.
โข User Research Methods: This unit will cover various research methods for understanding user needs and preferences, such as interviews, surveys, and observations. Students will learn how to analyze and apply user research data to inform service innovation.
โข Co-creation and Collaboration: This unit will focus on the importance of involving stakeholders in the service innovation process. Students will learn how to facilitate co-creation workshops, build cross-functional teams, and manage stakeholder expectations.
โข Innovation Metrics and Measurement: This unit will cover various methods for measuring the impact of design-led service innovation, including financial metrics, customer satisfaction metrics, and process efficiency metrics. Students will learn how to set targets, track progress, and report on results.
โข Prototyping and Testing: This unit will cover the principles and practices of prototyping and testing in a service innovation context. Students will learn how to create low-fidelity and high-fidelity prototypes, conduct usability tests, and iterate based on feedback.
โข Service Design Tools and Techniques: This unit will provide an overview of various service design tools and techniques, such as persona development, scenario planning, and service mapping. Students will learn how to apply these tools and techniques to real-world service innovation projects.
โข Change Management and Implementation: This unit will cover the principles and practices of change management and implementation in a service innovation context. Students will learn how to manage resistance, build buy-in, and ensure successful adoption of new services.
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