Global Certificate in Service Leadership Training
-- ViewingNowThe Global Certificate in Service Leadership Training course is a comprehensive program designed to empower service professionals with essential skills for career advancement. This course highlights the importance of service leadership in today's fast-paced and customer-centric business world.
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GBP £ 140
GBP £ 202
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โข Service Leadership Foundations: Establishing a solid understanding of service leadership principles and their importance in organizational success.
โข Customer-Centric Approach: Exploring the significance of customer focus, customer experience management, and voice of the customer (VoC) programs.
โข Emotional Intelligence in Service: Developing emotional intelligence skills to enhance service leadership and customer relationships.
โข Effective Communication: Mastering communication skills, including active listening, persuasion, and negotiation.
โข Conflict Resolution and Problem-Solving: Learning techniques for resolving conflicts and overcoming service challenges.
โข Innovation and Continuous Improvement: Encouraging innovation and fostering a culture of continuous improvement in service delivery.
โข Service Metrics and Analytics: Measuring and analyzing service performance, identifying key performance indicators (KPIs), and setting service level agreements (SLAs).
โข Building High-Performing Teams: Motivating, coaching, and developing service teams for optimal performance.
โข Change Management and Transformation: Implementing change management strategies for successful service leadership transformation.
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