Global Certificate in Mediation and Emotional Intelligence: Building Connections
-- ViewingNowThe Global Certificate in Mediation and Emotional Intelligence: Building Connections is a comprehensive course that equips learners with essential skills for conflict resolution and emotional intelligence. This course is critical for professionals seeking to improve their communication, negotiation, and leadership abilities.
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โข Unit 1: Introduction to Mediation and Emotional Intelligence — Understand the fundamental concepts of mediation and emotional intelligence, their interconnection, and their significance in building connections.
โข Unit 2: Effective Communication — Learn the techniques of active listening, empathy, and non-verbal communication to foster a conducive environment for conflict resolution.
โข Unit 3: Conflict Analysis and Resolution — Develop the skills to analyze conflicts, identify underlying interests, and devise sustainable solutions.
โข Unit 4: Emotional Intelligence in Practice — Explore the five elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills, and their application in mediation.
โข Unit 5: Cross-Cultural Mediation — Understand the impact of cultural differences on conflicts and learn strategies to effectively mediate cross-cultural disputes.
โข Unit 6: Ethics in Mediation — Study ethical principles, codes of conduct, and legal aspects governing the mediation process.
โข Unit 7: Building Rapport and Trust — Master the art of building rapport and trust with parties involved in a dispute, promoting constructive dialogue and collaboration.
โข Unit 8: Negotiation and Bargaining Techniques — Acquire skills in negotiation and bargaining to facilitate the mediation process and reach mutually beneficial agreements.
โข Unit 9: Managing Emotions during Conflict — Learn strategies to manage and regulate emotions during conflicts, ensuring a balanced and unbiased mediation process.
โข Unit 10: Restorative Mediation Practices — Delve into restorative justice principles and their application in mediation, focusing on healing, reconciliation, and rebuilding connections.
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