Certificate in Service Delivery Model Enhancement
-- ViewingNowThe Certificate in Service Delivery Model Enhancement course is a professional development program designed to empower learners with the skills necessary to optimize service delivery models in today's dynamic business environment. This course is critical for individuals seeking to advance their careers in service management, as it provides a comprehensive understanding of the latest service delivery strategies, tools, and techniques.
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โข Service Delivery Models
โข Understanding Customer Experience
โข Key Performance Indicators (KPIs) in Service Delivery
โข Service Design and Improvement Techniques
โข Continuous Improvement Process in Service Delivery
โข Service Blueprinting
โข Lean Six Sigma Methodology in Service Delivery
โข Customer Journey Mapping
โข Service Recovery and Crisis Management
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