Certificate in Service Delivery Performance Improvement
-- ViewingNowThe Certificate in Service Delivery Performance Improvement is a comprehensive course designed to enhance the skills of professionals in service delivery industries. This program emphasizes the importance of delivering high-quality services and improving customer satisfaction, which are critical in today's competitive business landscape.
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โข Service Delivery Fundamentals
โข Understanding Customer Needs and Expectations
โข Metrics and Measurements for Service Delivery Performance
โข Continuous Improvement Strategies in Service Delivery
โข Change Management in Service Delivery
โข Service Recovery and Crisis Management
โข Lean Six Sigma for Service Delivery Improvement
โข Employee Engagement and its Impact on Service Delivery
โข Technology and Innovation in Service Delivery
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