Certificate in Service Quality: Data-Driven Approaches
-- ViewingNowThe Certificate in Service Quality: Data-Driven Approaches is a course designed to empower professionals with the skills to enhance service quality through data-driven strategies. This certification emphasizes the importance of data analysis in identifying customer needs, improving service delivery, and driving business growth.
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โข Unit 1: Introduction to Service Quality
โข Unit 2: Data Analysis for Service Quality
โข Unit 3: Metrics and Measurements in Service Quality
โข Unit 4: Data Collection Methods for Service Quality
โข Unit 5: Customer Satisfaction Surveys and Feedback Analysis
โข Unit 6: Service Quality Data Visualization
โข Unit 7: Data-Driven Decision Making in Service Quality
โข Unit 8: Continuous Improvement in Service Quality
โข Unit 9: Service Quality Case Studies
โข Unit 10: Emerging Trends in Data-Driven Service Quality
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