Masterclass Certificate in Service Analytics: Strategic Insights
-- ViewingNowThe Masterclass Certificate in Service Analytics: Strategic Insights is a comprehensive course designed to equip learners with essential skills for career advancement in the data-driven service industry. This course emphasizes the importance of using analytics to gain strategic insights, enabling organizations to make informed decisions and improve customer experiences.
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โข Service Analytics Fundamentals
โข Data Collection and Analysis Techniques
โข Customer Segmentation and Profiling
โข Key Performance Indicators (KPIs) for Service Analytics
โข Predictive Analytics and Modeling for Service Improvement
โข Service Blueprinting and Journey Mapping
โข Data Visualization and Dashboard Design
โข Change Management and Implementation Strategies
โข Ethics and Data Privacy in Service Analytics
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