Executive Development Programme in Service Automation Productivity
-- ViewingNowThe Executive Development Programme in Service Automation Productivity is a certificate course designed to empower professionals with the latest tools and techniques in service automation. This program emphasizes the importance of productivity in service automation, addressing industry demands for increased efficiency and cost savings.
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โข Service Automation Fundamentals: Understanding the basics of service automation, its benefits, and challenges. This unit covers the introduction to service automation, its importance in productivity, and how it can be leveraged to improve business processes.
โข Process Automation Tools: An overview of various process automation tools available in the market, including RPA (Robotic Process Automation) tools, BPM (Business Process Management) tools, and AI-based automation tools.
โข Designing an Automation Strategy: Learning how to design an effective automation strategy that aligns with the organization's goals and objectives. This unit covers the key elements of an automation strategy, including identifying the right processes for automation, selecting the right tools, and creating a roadmap for implementation.
โข Implementing Automation Solutions: Understanding the implementation process for automation solutions. This unit covers the key considerations for successful implementation, including change management, training, and support.
โข Measuring Automation Productivity: Learning how to measure the productivity gains from automation. This unit covers the key performance indicators (KPIs) for measuring automation productivity, including process cycle time, throughput, and quality.
โข Scaling Automation Across the Organization: Understanding how to scale automation across the organization. This unit covers the best practices for scaling automation, including creating a center of excellence, developing a governance model, and building a community of practice.
โข Security and Compliance in Automation: Learning how to ensure security and compliance in automation. This unit covers the key considerations for security and compliance, including data privacy, access controls, and audit trails.
โข Ethics in Automation: Understanding the ethical considerations in automation. This unit covers the potential ethical issues in automation, including job displacement, algorithmic bias, and transparency.
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