Executive Development Programme in Service Transformation Leadership: High-Performance Systems
-- ViewingNowThe Executive Development Programme in Service Transformation Leadership: High-Performance Systems certificate course is a comprehensive program designed to empower professionals with the skills necessary to lead service transformation initiatives in their organizations. This course emphasizes the importance of high-performance systems in driving business success and focuses on developing the essential leadership skills required to implement and manage these systems effectively.
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โข Service Transformation Leadership: This unit will cover the essential skills and mindset required to lead and drive service transformation in an organization. It will include topics such as change management, strategic thinking, and influence.
โข High-Performance Systems: This unit will explore high-performance systems in the context of service transformation, including the principles and practices that drive exceptional performance.
โข Customer Experience Design: This unit will focus on customer experience design, including the latest methods and tools for creating exceptional customer experiences.
โข Employee Engagement and Empowerment: This unit will delve into the crucial role of employee engagement and empowerment in service transformation, and provide strategies for fostering a culture of engagement and empowerment.
โข Service Operations Management: This unit will cover the fundamentals of service operations management, including process design, capacity management, and performance measurement.
โข Service Innovation: This unit will explore the latest trends and best practices in service innovation, and provide participants with the tools and techniques to drive innovation in their own organizations.
โข Digital Transformation: This unit will examine the impact of digital technologies on service transformation, and provide strategies for leveraging digital channels and tools to enhance the customer experience.
โข Analytics for Service Transformation: This unit will cover the role of analytics in service transformation, including the use of data to inform decision-making, measure performance, and drive continuous improvement.
โข Case Studies in Service Transformation: This unit will provide real-world examples of successful service transformation initiatives, and provide participants with the opportunity to apply their learning to real-world scenarios.
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