Global Certificate in Customer-Centric Design Thinking Tools

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The Global Certificate in Customer-Centric Design Thinking Tools course is a comprehensive program designed to equip learners with essential skills for career advancement in today's customer-centric world. This course emphasizes the importance of understanding customer needs and integrating them into business strategies, products, and services.

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ใ“ใฎใ‚ณใƒผใ‚นใซใคใ„ใฆ

With the growing demand for design thinking in various industries, this course offers learners a competitive edge by providing them with practical tools and techniques to create customer-centric solutions. The course covers various topics, including empathy mapping, customer journey mapping, prototyping, and ideation techniques, enabling learners to develop a deep understanding of customer needs and pain points. Upon completion, learners will have the skills to lead customer-centric initiatives, drive innovation, and improve customer satisfaction, making them valuable assets in any organization. This course is an excellent opportunity for professionals looking to advance their careers, stay competitive, and make a meaningful impact in their industry.

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ใ‚ณใƒผใ‚น่ฉณ็ดฐ

โ€ข Customer Journey Mapping: Understanding the Customer Experience
โ€ข Design Thinking Methods: Ideation, Prototyping, and Testing
โ€ข Human-Centered Design: Empathy, Insights, and User-Centric Approaches
โ€ข Digital Tools for Design Thinking: Collaboration, Visualization, and Communication
โ€ข Global Customer Needs and Pain Points: Research, Analysis, and Prioritization
โ€ข Customer-Centric Design Thinking Process: Framework and Best Practices
โ€ข Innovation and Creativity: Idea Generation, Evaluation, and Implementation
โ€ข Design Thinking for Service Design: Touchpoints, Moments of Truth, and Delivering Value
โ€ข Measuring Success in Customer-Centric Design Thinking: Metrics, KPIs, and Continuous Improvement

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ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN CUSTOMER-CENTRIC DESIGN THINKING TOOLS
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
London College of Foreign Trade (LCFT)
ๆŽˆไธŽๆ—ฅ
05 May 2025
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