Global Certificate in Customer-Centric Design Thinking Tools
-- ViewingNowThe Global Certificate in Customer-Centric Design Thinking Tools course is a comprehensive program designed to equip learners with essential skills for career advancement in today's customer-centric world. This course emphasizes the importance of understanding customer needs and integrating them into business strategies, products, and services.
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โข Customer Journey Mapping: Understanding the Customer Experience
โข Design Thinking Methods: Ideation, Prototyping, and Testing
โข Human-Centered Design: Empathy, Insights, and User-Centric Approaches
โข Digital Tools for Design Thinking: Collaboration, Visualization, and Communication
โข Global Customer Needs and Pain Points: Research, Analysis, and Prioritization
โข Customer-Centric Design Thinking Process: Framework and Best Practices
โข Innovation and Creativity: Idea Generation, Evaluation, and Implementation
โข Design Thinking for Service Design: Touchpoints, Moments of Truth, and Delivering Value
โข Measuring Success in Customer-Centric Design Thinking: Metrics, KPIs, and Continuous Improvement
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