Executive Development Programme in Flight Crew Communication Skills Development
-- ViewingNowThe Executive Development Programme in Flight Crew Communication Skills Development is a certificate course designed to enhance the communication skills of aviation professionals. This program emphasizes the importance of effective communication in ensuring safety, efficiency, and professionalism in the cockpit.
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CRFoodary Communication: This unit will focus on effective communication skills required during meal services and emergencies.
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Cabin Crew Coordination: This unit will cover the importance of coordination and communication between flight crew members.
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Crisis Management: This unit will teach communication skills necessary for managing crises and emergencies on board.
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Passenger Communication: This unit will focus on effective communication with passengers, including handling customer complaints and providing excellent customer service.
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Safety Equipment Communication: This unit will cover communication skills required for explaining safety equipment and procedures to passengers.
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Multicultural Communication: This unit will focus on effective communication with passengers and crew members from different cultural backgrounds.
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Non-verbal Communication: This unit will cover the importance of non-verbal communication and body language in flight crew communication.
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Conflict Resolution: This unit will teach communication skills necessary for resolving conflicts between crew members and with passengers.
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Leadership Communication: This unit will focus on effective communication skills required for leadership positions within flight crew teams.
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