Executive Development Programme in Incident Communication Protocols
-- ViewingNowThe Executive Development Programme in Incident Communication Protocols certificate course is a comprehensive program designed to meet the growing industry demand for effective crisis communication. This course emphasizes the importance of clear, concise, and timely communication during critical incidents, ensuring business continuity and maintaining stakeholder trust.
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⢠Incident Communication Fundamentals: Understanding the importance of effective communication during incidents, establishing clear protocols, and creating a culture of open and transparent communication.
⢠Crisis Communication Planning: Developing a comprehensive crisis communication plan, including identifying key stakeholders, establishing communication channels, and determining message content and delivery.
⢠Media Relations: Building relationships with the media, understanding media dynamics, and delivering effective messages in a crisis situation.
⢠Social Media Management: Leveraging social media for effective communication during incidents, including monitoring social media channels, managing reputational risk, and delivering timely and accurate information.
⢠Employee Communication: Communicating effectively with employees during incidents, including providing regular updates, addressing concerns, and ensuring transparency and openness.
⢠Stakeholder Management: Identifying key stakeholders, understanding their needs and concerns, and communicating effectively with them during incidents.
⢠Interpersonal Communication: Developing effective interpersonal communication skills, including active listening, empathy, and clear and concise messaging.
⢠Cross-Cultural Communication: Understanding cultural differences and how they impact communication, and developing strategies for effective cross-cultural communication during incidents.
⢠Crisis Leadership: Developing leadership skills for managing incidents, including setting clear expectations, demonstrating empathy and compassion, and communicating effectively with all stakeholders.
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