Certificate in Business English for Client Communication
-- ViewingNowThe Certificate in Business English for Client Communication is a comprehensive course designed to enhance your professional communication skills in a business environment. This program emphasizes the importance of clear, concise, and culturally sensitive communication with clients, enabling you to excel in your career and improve your organization's customer relationships.
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⢠Business English Fundamentals: This unit will cover the basics of Business English, including grammar, vocabulary, and sentence structure.
⢠Professional Correspondence: In this unit, students will learn how to write professional emails, memos, and letters in English.
⢠Client Communication Skills: This unit will focus on effective communication with clients, including active listening, asking questions, and providing clear and concise responses.
⢠Presentations for Business: Students will learn how to create and deliver effective presentations in English, including organizing ideas, using visual aids, and handling questions.
⢠Negotiations in English: This unit will cover the language and strategies used in business negotiations, including making offers, countering objections, and closing deals.
⢠Meeting Management: In this unit, students will learn how to run effective meetings in English, including setting an agenda, keeping time, and ensuring participation.
⢠Cross-Cultural Communication: This unit will explore the challenges of communicating across different cultures, and provide strategies for effective cross-cultural communication in a business context.
⢠Telephone Skills: Students will learn how to handle business calls in English, including making calls, answering questions, and taking messages.
⢠Report Writing: This unit will cover the language and structure of business reports, including financial reports, market research reports, and project reports.
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