Masterclass Certificate in Communication Resilience for Team Leaders
-- ViewingNowThe Masterclass Certificate in Communication Resilience for Team Leaders is a comprehensive course designed to equip learners with the essential skills needed to excel in leadership roles. This course emphasizes the importance of effective communication and resilience in today's fast-paced and ever-changing business environment.
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GBP £ 140
GBP £ 202
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⢠Understanding Communication Resilience: This unit will cover the basics of communication resilience, including its definition, importance, and benefits for team leaders. It will also discuss the key components of communication resilience and how they contribute to effective team communication.
⢠Building Strong Communication Foundations: This unit will focus on the fundamental skills and techniques required to build strong communication foundations, such as active listening, clear and concise communication, and non-verbal communication.
⢠Overcoming Communication Barriers: This unit will explore the common barriers to effective communication and provide strategies and techniques for overcoming them. It will also discuss how to identify and address potential communication breakdowns before they become major issues.
⢠Managing Conflict and Difficult Conversations: This unit will cover the strategies and techniques required to manage conflict and difficult conversations effectively. It will also discuss how to approach sensitive topics, provide constructive feedback, and maintain positive relationships during challenging conversations.
⢠Developing Emotional Intelligence: This unit will focus on the role of emotional intelligence in communication resilience. It will cover topics such as self-awareness, self-regulation, motivation, empathy, and social skills, and how they contribute to effective communication.
⢠Using Communication Tools and Technologies: This unit will explore the various communication tools and technologies available to team leaders, including email, instant messaging, video conferencing, and project management software. It will also discuss how to use these tools effectively to enhance communication resilience.
⢠Creating a Culture of Communication: This unit will cover the importance of creating a culture of communication within a team. It will discuss how to establish clear communication expectations, provide regular feedback, and encourage open and transparent communication.
⢠Measuring Communication Resilience: This unit will provide techniques and tools for measuring communication resilience within a team. It will also discuss how to use this data to identify areas for improvement and track progress over time.
⢠Developing a Communication Resilience Plan: This unit will cover the steps required to
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