Global Certificate in Service Sector Sales Tactics
-- ViewingNowThe Global Certificate in Service Sector Sales Tactics is a comprehensive course designed to empower learners with essential sales skills tailored for the service sector. This certification emphasizes the importance of understanding customer needs, building relationships, and delivering exceptional service, all of which are crucial for success in today's competitive business landscape.
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⢠Service Sector Sales Fundamentals: Understanding the service sector, service sales principles, and the unique aspects of selling services.
⢠Customer Relationship Management (CRM): Building and maintaining customer relationships, customer service skills, and using CRM tools for service sales.
⢠Sales Planning and Strategy: Developing sales plans, setting sales targets, and using market research and analysis to inform sales strategy in the service sector.
⢠Service Differentiation and Value Propositions: Identifying and communicating unique selling points, creating value propositions, and differentiating services from competitors.
⢠Sales Negotiation and Closing Techniques: Overcoming objections, negotiating deals, and closing sales in the service sector.
⢠Service Sales Metrics and Performance Tracking: Setting and tracking service sales goals, monitoring performance, and analyzing sales data to improve results.
⢠Sales Training and Development: Developing sales skills, training sales teams, and using coaching and feedback to improve sales performance in the service sector.
⢠Ethics and Compliance in Service Selling: Understanding legal and ethical considerations in service selling, and ensuring compliance with relevant regulations.
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