Global Certificate in Service Infrastructure
-- ViewingNowThe Global Certificate in Service Infrastructure is a comprehensive course designed to empower learners with the essential skills needed to thrive in today's service-oriented industries. This course focuses on the critical infrastructure that underpins successful service delivery, including cloud computing, network security, and data management.
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⢠Service Design: Understanding service blueprinting, customer journey mapping, and service prototyping.
⢠Service Operations Management: Managing service delivery, quality assurance, and continuous improvement.
⢠Service Strategy: Developing service positioning, value proposition, and competitive differentiation.
⢠Customer Relationship Management: Building customer loyalty, handling customer feedback, and managing customer interactions.
⢠Service Metrics and Analytics: Measuring service performance, analyzing customer data, and identifying trends.
⢠Service Innovation: Driving service growth, creating new services, and adapting to changing customer needs.
⢠Service Culture: Building a customer-centric culture, empowering employees, and promoting service excellence.
⢠Service Recovery: Managing service failures, resolving customer complaints, and restoring customer satisfaction.
Note: The above list is not exhaustive and can be customized based on the specific needs and requirements of the course. The primary keyword for each unit is highlighted in bold for easy identification.
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