Professional Certificate in Service Delivery Transformation Essentials
-- ViewingNowThe Professional Certificate in Service Delivery Transformation Essentials is a comprehensive course designed to empower learners with the necessary skills to drive service transformation in their organizations. This course is crucial in today's business landscape, where customer expectations are higher than ever, and businesses must continuously evolve to meet these demands.
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⢠Service Delivery Transformation
⢠Understanding Customer Journey Mapping
⢠Implementing Service Blueprinting
⢠Lean Service Design Principles
⢠Continuous Improvement in Service Delivery
⢠Change Management in Service Transformation
⢠Metrics and KPIs for Service Delivery Success
⢠Technology Enablers in Service Transformation
⢠Customer Experience (CX) Management
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