Executive Development Programme in Service Excellence: Performance Optimization
-- ViewingNowThe Executive Development Programme in Service Excellence: Performance Optimization is a certificate course designed to empower professionals with the skills necessary to thrive in the modern service industry. This program emphasizes the importance of service excellence in driving business growth and customer satisfaction.
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⢠Service Excellence Foundations
⢠Understanding Customer Needs and Expectations
⢠Delivering Exceptional Customer Experiences
⢠Service Recovery and Crisis Management
⢠Continuous Improvement and Innovation in Service Delivery
⢠Metrics and Analytics for Service Performance Optimization
⢠Employee Engagement and Empowerment for Service Excellence
⢠Building a Customer-Centric Culture
⢠Leveraging Technology for Service Excellence
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