Advanced Certificate in Service Innovation Process Improvement
-- ViewingNowThe Advanced Certificate in Service Innovation & Process Improvement is a comprehensive course designed to equip learners with essential skills for enhancing service operations and driving business growth. This certificate program emphasizes the importance of continuous improvement and innovation in today's dynamic service landscape.
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⢠Service Blueprinting: Understanding and Designing Customer Experiences
⢠Process Improvement Methods: Lean, Six Sigma, and Kaizen
⢠Service Innovation Tools: Design Thinking, Journey Mapping, and Personas
⢠Change Management and Leadership for Service Innovation
⢠Metrics and Analytics for Service Improvement: Key Performance Indicators and Data-Driven Decision Making
⢠Service Operations Management: Capacity Planning, Queue Theory, and Workforce Optimization
⢠Human-Centered Design in Service Innovation
⢠Digital Transformation and Service Automation
⢠Service Quality and Customer Satisfaction: Measurement, Analysis, and Improvement
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