Masterclass Certificate in Service Innovation Optimization Techniques
-- ViewingNowThe Masterclass Certificate in Service Innovation Optimization Techniques is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This course emphasizes the importance of service innovation in today's dynamic business environment, where organizations constantly seek innovative ways to enhance customer experience and gain a competitive edge.
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⢠Service Blueprinting
⢠Customer Journey Mapping
⢠Service Prototyping
⢠Quality Function Deployment (QFD)
⢠Failure Mode and Effects Analysis (FMEA)
⢠Design of Experiments (DOE)
⢠Voice of the Customer (VoC)
⢠Service Innovation Metrics
⢠Change Management in Service Innovation
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