Global Certificate in Service Sector Strategy Performance
-- ViewingNowThe Global Certificate in Service Sector Strategy Performance is a comprehensive course designed to empower professionals with the necessary skills to excel in the service sector. This certificate course highlights the importance of service strategy and its impact on organizational success.
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⢠Service Sector Strategy: An overview of service sector strategy, including the definition, importance, and trends in the service sector. This unit covers the key drivers of service sector growth and the role of innovation in service strategy.
⢠Service Design and Delivery: This unit explores the principles of service design and delivery, including the customer experience, service blueprinting, and service quality. It also covers the challenges of delivering services in a global context.
⢠Service Operations Management: This unit covers the management of service operations, including capacity planning, demand forecasting, and performance measurement. It also explores the role of technology in service operations, such as automation and artificial intelligence.
⢠Service Marketing and Sales: This unit examines the marketing and sales of services, including the unique challenges and opportunities of service marketing. It covers topics such as segmentation, targeting, positioning, and the sales process.
⢠Service Human Resources Management: This unit explores the management of human resources in the service sector, including recruitment, training, and performance management. It also covers the importance of employee engagement and motivation in service delivery.
⢠Service Finance and Accounting: This unit covers the financial management of service businesses, including cost management, pricing strategies, and financial analysis. It also explores the role of accounting in service performance measurement.
⢠Service Innovation and Entrepreneurship: This unit examines the role of innovation and entrepreneurship in the service sector, including the development of new services and business models. It covers topics such as service design thinking, service blue ocean strategy, and service innovation metrics.
⢠Service Ethics and Social Responsibility: This unit explores the ethical and social responsibility considerations in the service sector, including the impact of service on society and the environment. It covers topics such as service ethics, service sustainability, and service diversity and inclusion.
⢠Service Globalization and Localization: This unit examines the challenges and opportunities of globalization and localization in the service sector, including the cultural and
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