Global Certificate in Experience Innovation: Customer-Centric Design
-- ViewingNowThe Global Certificate in Experience Innovation: Customer-Centric Design is a crucial course for professionals seeking to create exceptional customer experiences. This certificate program emphasizes the importance of understanding customer needs and expectations, enabling learners to design innovative solutions that drive business growth.
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⢠Customer-Centric Design Fundamentals
⢠Design Thinking & Human-Centered Design Approach
⢠User Experience (UX) Research Methods
⢠Customer Journey Mapping & Empathy Techniques
⢠Prototyping and Iterative Design Process
⢠Usability Testing and Evaluation Techniques
⢠Global Trends and Best Practices in Experience Innovation
⢠Ethics and Accessibility in Customer-Centric Design
⢠Implementing Customer-Centric Design in Organizations
⢠Capstone Project: Designing a Customer-Centric Experience
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