Certificate in Ethical Customer
-- ViewingNowThe Certificate in Ethical Customer Service is a comprehensive course that emphasizes the importance of ethical practices in customer service. This certification equips learners with the essential skills required to handle customer interactions ethically and responsibly, fostering trust and loyalty in the workplace.
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⢠Understanding Ethical Customer Service: An Overview
⢠Importance of Ethical Customer Service in Business
⢠Key Principles of Ethical Customer Service
⢠Codes of Conduct and Ethical Guidelines
⢠Effective Communication and Active Listening Skills
⢠Conflict Resolution and De-escalation Techniques
⢠Cultural Competency and Diversity Training
⢠Data Privacy and Security Best Practices
⢠Continuous Improvement and Feedback Mechanisms
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