Global Certificate in Conflict Resolution Management: Efficiency Redefined

• Unit 1: Introduction to Conflict Resolution Management
• Unit 2: Understanding Conflict: Types, Causes, and Dynamics
• Unit 3: Effective Communication Skills for Conflict Resolution
• Unit 4: Negotiation and Mediation Techniques for Conflict Management
• Unit 5: Conflict Resolution Strategies and Tactics
• Unit 6: Legal and Ethical Considerations in Conflict Resolution
• Unit 7: Cross-Cultural Conflict Resolution and Diversity Management
• Unit 8: Conflict Resolution in the Workplace: Policies and Procedures
• Unit 9: Conflict Resolution and Organizational Change Management
• Unit 10: Advanced Conflict Resolution: Complex Conflicts and Crisis Management