Masterclass Certificate in Mediation for HR Professionals: Impactful Results
-- ViewingNowThe Masterclass Certificate in Mediation for HR Professionals is a comprehensive course designed to equip HR professionals with the essential skills needed to drive impactful results through mediation. This program focuses on enhancing communication, negotiation, and conflict resolution abilities, which are crucial in today's dynamic work environment.
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⢠Understanding Mediation and its Role in HR — This unit will cover the basics of mediation, its benefits, and how it fits into the HR professional's toolkit. It will explain the differences between mediation and other forms of conflict resolution.
⢠Preparing for Mediation — This unit will discuss how to prepare for a mediation session, including selecting the right mediator, understanding the mediation process, and preparing the parties for mediation.
⢠Communication Skills for Mediators — This unit will focus on the crucial communication skills needed for effective mediation, including active listening, questioning, and reframing.
⢠Negotiation Strategies in Mediation — This unit will explore various negotiation strategies that can be used in mediation, including interest-based negotiation and BATNA (Best Alternative To a Negotiated Agreement).
⢠Conflict Analysis for HR Professionals — This unit will teach HR professionals how to analyze conflicts to determine the best course of action, including whether mediation is appropriate.
⢠Cultural Competence in Mediation — This unit will discuss the importance of cultural competence in mediation and provide strategies for working with diverse populations.
⢠Ethical Considerations in Mediation — This unit will cover the ethical considerations that HR professionals must keep in mind when serving as a mediator, including confidentiality, impartiality, and informed consent.
⢠Dealing with Power Imbalances in Mediation — This unit will provide strategies for dealing with power imbalances that can arise in mediation, including how to ensure all parties have an equal voice.
⢠Implementing Mediation Agreements — This unit will discuss how to ensure that mediation agreements are implemented effectively, including following up with the parties and addressing any issues that arise.
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