Global Certificate in Workplace Mediation Skills Training
-- ViewingNowThe Global Certificate in Workplace Mediation Skills Training is a comprehensive course designed to empower professionals with the necessary skills to resolve conflicts effectively in the workplace. This certification course is crucial in today's diverse and complex work environments, where conflicts can arise from miscommunication, cultural differences, or competing interests.
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⢠Introduction to Workplace Mediation Skills
⢠Understanding Conflict in the Workplace
⢠The Mediation Process and Stages
⢠Effective Communication and Active Listening Skills
⢠Identifying Interests and Needs in Mediation
⢠Mediation Techniques and Strategies
⢠Ethics and Professional Standards in Workplace Mediation
⢠Building and Maintaining a Positive Mediation Environment
⢠Cross-Cultural Considerations in Workplace Mediation
⢠Practical Workplace Mediation Skills Exercises and Role-Plays
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