Masterclass Certificate in Mediation and Conflict Resolution for Managers: Leadership Development
-- ViewingNowThe Masterclass Certificate in Mediation and Conflict Resolution for Managers: Leadership Development is a comprehensive course designed to equip learners with essential skills for effective conflict resolution and leadership. This certificate course highlights the importance of mediation and conflict resolution in the workplace, emphasizing its critical role in maintaining a positive and productive work environment.
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⢠Unit 1: Introduction to Mediation and Conflict Resolution
⢠Unit 2: Understanding Conflict: Types and Causes
⢠Unit 3: Effective Communication in Conflict Situations
⢠Unit 4: Negotiation and Problem-Solving Techniques
⢠Unit 5: Mediation Process and Skills
⢠Unit 6: Conflict Resolution Strategies for Managers
⢠Unit 7: Leadership Styles and Conflict Management
⢠Unit 8: Building and Sustaining a Culture of Collaboration
⢠Unit 9: Ethics in Mediation and Conflict Resolution
⢠Unit 10: Advanced Mediation Techniques and Applications
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