Global Certificate in Service Automation Performance Metrics
-- ViewingNowThe Global Certificate in Service Automation Performance Metrics is a comprehensive course that equips learners with the essential skills needed to excel in service automation. This course is vital in today's digital age, where businesses are increasingly relying on automation to improve efficiency and reduce costs.
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⢠Service Automation
⢠Performance Metrics
⢠Key Performance Indicators (KPIs)
⢠Service Level Agreements (SLAs)
⢠Capacity Management
⢠Availability Management
⢠Mean Time To Recovery (MTTR)
⢠Customer Satisfaction (CSAT)
⢠Root Cause Analysis (RCA)
⢠Continual Service Improvement (CSI)
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