Executive Development Programme in Service Process Optimization: Smart Systems
-- ViewingNowThe Executive Development Programme in Service Process Optimization: Smart Systems certificate course is a comprehensive program designed to meet the growing industry demand for experts in service process optimization. This course emphasizes the importance of smart systems in enhancing service efficiency, reducing costs, and improving customer experience.
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⢠Unit 1: Introduction to Service Process Optimization
⢠Unit 2: Smart Systems and IoT in Service Delivery
⢠Unit 3: Data Analytics for Service Process Improvement
⢠Unit 4: Process Mapping and Design in Service Operations
⢠Unit 5: Lean and Six Sigma Methodologies in Service Optimization
⢠Unit 6: Change Management and Leadership for Service Transformation
⢠Unit 7: Customer Experience Management and Design Thinking
⢠Unit 8: Service Performance Metrics and KPIs
⢠Unit 9: Digital Transformation in Service Delivery
⢠Unit 10: Case Studies in Service Process Optimization
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