Certificate in Service Process Improvement: Actionable Insights
-- ViewingNowThe Certificate in Service Process Improvement: Actionable Insights is a comprehensive course designed to enhance your expertise in service process improvement. This certification focuses on actionable insights, empowering learners with the skills to analyze service processes and implement impactful changes.
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⢠Unit 1: Introduction to Service Process Improvement
⢠Unit 2: Mapping and Analyzing Service Delivery Processes
⢠Unit 3: Identifying Opportunities for Improvement
⢠Unit 4: Implementing Change in Service Processes
⢠Unit 5: Gathering and Analyzing Customer Feedback
⢠Unit 6: Utilizing Data Analysis for Process Improvement
⢠Unit 7: Lean Six Sigma Methodology in Service Processes
⢠Unit 8: Continuous Improvement and Iterative Processes
⢠Unit 9: Change Management and Employee Engagement
⢠Unit 10: Performance Metrics and Service Quality Assessment
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