Global Certificate in Customer Service Technology Utilization
-- ViewingNowThe Global Certificate in Customer Service Technology Utilization is a vital course designed to equip learners with the necessary skills to thrive in the modern customer service industry. This certificate course focuses on the effective use of technology in customer service, a critical aspect of many industries today.
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⢠Customer Service Technology Fundamentals: Understanding the role of technology in customer service, including an overview of various tools and platforms.
⢠CRM (Customer Relationship Management): Learn about CRM systems, their importance in managing customer interactions, and how to use them effectively.
⢠Social Media & Online Engagement: Explore social media's role in customer service, best practices for online engagement, and monitoring customer feedback.
⢠Chatbots & AI in Customer Service: Learn about chatbots, AI-powered customer service, and how they can improve efficiency and customer satisfaction.
⢠Call Center Technologies: Understand the technology used in call centers, such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Workforce Management (WFM) systems.
⢠Data Analytics for Customer Service: Learn how to analyze customer service data, extract valuable insights, and make data-driven decisions.
⢠Cloud-Based Customer Service Platforms: Explore the benefits of cloud-based customer service platforms and how they can improve collaboration and accessibility.
⢠Mobile Customer Service Technologies: Understand the importance of mobile customer service technologies and how to implement them effectively.
⢠Security & Privacy in Customer Service Technology: Learn about data security and privacy best practices when using customer service technology.
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