Professional Certificate in Customer Engagement: Digital Strategies
-- ViewingNowThe Professional Certificate in Customer Engagement: Digital Strategies is a crucial course designed to meet the growing industry demand for professionals who can effectively engage customers in the digital era. This program equips learners with essential skills necessary for career advancement in customer engagement roles.
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⢠Unit 1: Introduction to Customer Engagement and Digital Strategies
⢠Unit 2: Understanding Customer Segments and Personas
⢠Unit 3: Digital Channels for Customer Engagement
⢠Unit 4: Data-Driven Customer Engagement
⢠Unit 5: Multi-Channel Campaign Management
⢠Unit 6: Customer Experience Design and Optimization
⢠Unit 7: Social Media Marketing for Customer Engagement
⢠Unit 8: Content Marketing and Personalization
⢠Unit 9: Customer Analytics and Insights
⢠Unit 10: Measuring and Optimizing Customer Engagement Metrics
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